Warranty & Complaints

Guarantee
We care about our products and will of course do our utmost to deliver them to you in top condition. However, it sometimes happens that an order is damaged or broken during transport or that something else happens that means you can make a claim under the warranty. Under European law, we are liable for any lack of conformity that becomes apparent within two years of delivery of the goods. You may have additional rights under Dutch law. If you discover a defect in the product, you must contact us within a reasonable period of time. A reasonable period is in any case two months. If you contact us in time, we will arrange a free repair or replacement.

Complaints
It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing info@popcards.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. For consumers in the EU it is also possible to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.